Large language models make it easier than ever to build AI applications. But a production-ready AI Support Engineer requires far more than a foundation model.
This infographic illustrates the "AI Support Iceberg"—showing what every LLM provides out of the box and the enterprise capabilities organizations still need to build, including diagnostic reasoning, customer context, workflow orchestration, governance, continuous learning, and more.
Whether you're evaluating a build, buy, or build + buy strategy, this visual provides a practical framework for understanding where the real engineering effort lies.